mobile drug testing in atlanta georgia
how to find a good tpa to manage your drug alcohol program

How to find a good TPA to manage your Drug and Alcohol Program?


What is a TPA? A TPA is a 3rd party administrator and for purposes of this article I am referring to a TPA who manages a Drug/Alcohol Program for a business.

Why would you use a TPA? In Georgia if you are a Certified Drug Free Workplace or you are governed by DOT regulations you will most likely interact with a TPA. There are many benefits to using a TPA:

  • A TPA has experience in Drug and Alcohol testing as they represent multiple clients.
  • A TPA has established best practices for managing a drug/alcohol program.
  • A TPA can save you time and money when you need to schedule a test at 2am in a remote area that you have no established contacts near.
  • A TPA can help you maintain compliance when you have multiple regulations to adhere to.
  • A TPA is an impartial 3rd party.

What to look for when evaluating TPAs? There are many things you can look for in a TPA but you also have to feel like you can trust the TPA. You need to trust your TPA because a business is ultimately responsible for the management of their program whether it is mandated by their state or the DOT. With that being said the business needs to know their TPA is reputable and knowledgeable and can be a good partner for them.

  • How long have they been in the market?
  • How knowledgeable is their staff (collections, sales, administrative, compliance, etc)?
  • Do they have after-hours coverage?
  • Do they use current Chain of Custody forms?
  • Do they have access to fixed facilities and mobile collectors?
  • Do all their collections include MRO services?
  • Do they have paperless Chain of Custody for Non DOT?
  • Do they offer online reporting?
  • Do they offer training options?
  • Do they offer random pool management?
  • What is their core competency (D/A management or clinical services)?
  • Do they have access to an SAP network?
  • Do they offer compliance and audit reviews?
  • Are they using a SAMSHA approved labs?
  • How familiar are they with your state laws/regulations?
  • What certifications do their staff hold (collectors, trainers, etc)?
  • How often will you hear from the TPA after you sign on the dotted line?

Be prepared to educate yourself when partnering with a TPA. A good TPA will take the time to walk you through their service offerings and educate you along the way. This is a true sign of a parntership.

USAMDT offers TPA services to area businesses (small to large). We pride ourselves on our high level of service and committment to our clients. We are involved in our community whether it be a local Chamber of Commerce or area Trade Association. We volunteer our time for speaking engagements in the community to educate folks on the effects of drug and alcohol on students, families and workplaces. We are located in Metro Atlanta and are always available for consultation!

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